Customer Service Leadership Best Practices...Impacting the Bottom Line

In a recent customer service & leadership quarterly poll, a large % of service leaders stated that "ensuring the best customer service experience possible" was keeping them up at night.

A small % increase in service excellence can boost profits by as much as upwards of 50%. Research has shown that satisfied customers lead to greater sales growth.
Read more about some of the best leadership development programs, hiring practices and make the link between industry leading revenue growth and service...

A Trio of Effective Leadership Development Practices

How do you think your organization's bottom-line would fare if your executives and managers focused 100% of their energy ensuring that:
• Employees are engaged
• Development is aligned with key strategic objectives
• Everything is measured and reinforced
It is safe to say the bottom-line would not suffer from the application of arguably the 3 best leadership development practices preached by nearly every industry leading company.

Search for the Right Leadership Development Resource. Right Now.

Introducing a powerful new Search Tool to help you track down the right Leadership Development & Best Practice Resource right now. Search this blog and the vast collection of corporate training communities and related best practice blogs with a single click.

Step 1 - Locate the Search Tool to the right of this post

Step 2 - Type your keyword search phrase. eg. Performance Culture

Step 3 - Click Search

Step 4 - Review the results, sorted by:

This Blog | Sites Linked to this Blog | Recommended Blogs

See illustration below. Enjoy.

Leadership Development Research Study Results

Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related driving performance through investments in human capital. In particular, one such survey asked respondents the following question:

What leadership development issue is keeping you up at night?

From a list of predefined responses, here are the results for your viewing pleasure.

1. Improving strategic decisions, execution, and results--24%
2. Increasing leadership bench strength--35%
3. Improving organizational performance--29%
4. Motivating and engaging the workforce---12%
5. Other--0%

How would you answer the above question regarding leadership best practices, leadership development etc.etc.?

Leadership Connection to High Performing Sales Environments

It is fair to say many sales environments have goals and objectives that are not stimulating performance across the team.

And, it's a challenge for the sales leaders to create the circumstances that stimulate their sales teams to execute the strategic plan.

Just like a great coach impacts performance on the field across the athletes on their team, effective leadership practices can impact the sales performance and degree of engagement and employee retention across their sales organization.

Action Learning Takes on Most Pressing Leadership Skill Gaps

In the case of executive development, the most frequent skill gaps identified by senior leaders are fundamental business execution skills. A recent survey published in Chief Learning Officer Magazine identified the most pressing leadership skill gaps to be:

• Strategic thinking
• Creating a vision and engaging others in it
• Leading change
• Inspiring and motivating the workforce
• Making decisions using an enterprise perspective

To address head-on the above mentioned pressing leadership skill gaps and training needs requires a working knowledge of the "70/20/10 Principle" and experience implementing an action learning approach to leadership training program design & executive development. Before you know it your executives:

• Planning using a C-level perspective
• Acting strategically, and
• Driving real value to the bottom line in no time